Application Support

Sage Group is a premier SAP organization having established a proven track record in delivery capabilities through consistent client satisfaction and demonstrated value. We have an established collaborative Global Delivery engagement model deeply rooted in our traditional delivery capabilities with the added value of CMM Level 5 offshore capabilities. This new engagement model allows Sage Group to better align our services and solutions with our client’s business objectives.

Sage Group offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our SAP team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Sage Group has well defined methodologies for setting up help desks, offering production support etc. 

Sage Group application maintenance and support services help enterprises achieve their business goals and objectives, by providing on-time support and value adding services that delivers responsive, high-quality 24 X 7 support for your applications.

Our Application Management Services offerings can benefit you by:

• Reducing costs
• Providing greater availability of mission-critical business applications
• Providing enhanced reliability in every day support and maintenance tasks
• Providing greater efficiency and performance from development and support staffs
• Increasing internal employee moral – focused on core competencies
• Freeing up internal resources for revenue generating activities
• Providing consistent monthly reporting with agreed upon metrics (SLA)
• Enabling the “Right-sizing” and “Right-sourcing” of tasks that are increasingly more and more commoditized
• Injecting documentation and quality into the overall support process
• Providing access to the application support best practices developed and continuously improved upon by Sage Group’s Guaranteed service levels

Sage Group has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis

We provide AMS Services with four models and their combination:

• On-Site
• On-site/Off-Site
• Onsite/Off-Shore
• Onsite/Offsite/Off-Shore