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United Stationers

Background

United Stationers Inc. is North America's largest broad line wholesale distributor of business products, with net sales of approximately $4.0 billion. USSCO has 40,000 items from more than 500 manufacturers, 20,000 resellers with product categories including traditional office products, office furniture, technology products, and janitorial and sanitation supplies.

Challenges

USSCO selected mySAP All-in-One solution to streamline the operations.

• Optimize inventory service levels
• Forecast inventory demand
• Improve customer service levels
• Provide the data needed for efficient and effective operations and to evaluate customer profitability
• Improve collaboration with customers and suppliers
• Optimize the warehouse distribution channel
• Streamline warehouse, transportation, and order management operations

Solution

Sage Group partnered with SAP to form the core project team for this Dealer Network solution. Sage Group developed a global template for this industry solution incorporating Content Management, Campaign Management, Dealer Back Office, Dealer Front Office and Analytics.

Scope

• E-commerce and Internet sales
• Marketing
• Dealer Front office

Results

USSCO has realized benefits in elimination of need to re-key information, faster more responsive solution, easier access to information related to a query, improved visibility of workload and better tracking of query status through automated reminders of overdue resolutions.